Who is Mobile Karma?
Who is ReCellular?
Where Can I Learn More About Mobile Karma and ReCellular?
What is our Warranty/ Return Policy?
What Customer Service help do we offer?
What is our Shipping Policy?
What tests do you perform on your devices?
What is a Netbook? What is the difference between a Netbook and Laptop?
What's a SIM card? Do I need one?
Does the SIM card come with the phone?
What does "no contract" mean?
Will the phone work if I put a SIM card in it?
Can you provide a picture of the exact phone I will get?
What accessories will be included with my device?
Before I buy a phone, can I have the ESN number?
What's an unlocked phone?
How do I use my unlocked CDMA Blackberry on a GSM Network?
Who is Mobile Karma?
Mobile Karma is the preeminent seller of used and new cellular phones, netbooks and laptops. By offering used phones, netbooks, and laptops we are encouraging the reuse of fully functional electronic devices and supporting a more sustainable form of corporate and customer conduct. We also take great care and give utmost attention to our products and customer service, so that when the time is right for you to buy a phone, netbook, and/or laptop we're ready to help!
We are also a seller committed to sustainable conduct. By offering certified pre-owned phones, netbooks, and laptops we are enabling the further use of mobile devices and preventing the otherwise discarding of these electronic devices to landfills.
Please, feel free to email us at mobilekarma@recellular.com or call us toll free at 1-800-456-9624 and we will get back to you as soon as possible.
Mobile Karma is powered by ReCellular.
Who is ReCellular?
ReCellular, Inc. is the world's leading electronics sustainability firm. We innovate and manage solutions for the collection, reuse and recycling of used mobile phones and personal electronics that generate financial return for our partners, quality products for our customers, funding for charity organizations, and protection of the environment.
We process more than 400,000 used phones and other devices every month, and are the recycler of choice for the cell phone carriers, national retailers, Fortune 500 companies and major charities.
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Where Can I Learn More About Mobile Karma and ReCellular?
We're proud to have been featured in stories by major newspapers, TV networks, bloggers, and even YouTube. To view a sample of the coverage, please click on links below:
New York Times: The Afterlife of Cellphones
USA Today: Turn your old tech gear into cash
Today Show: Friday, January 21, 2011
Wall Street Journal: From Trash Heap to Store Shelf
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What is our Warranty/ Return Policy?
We offer a 30 day warranty on all items. If you believe the item you received is not as described, please notify us as soon as possible. If a product is defective, a replacement (providing stock of the exact make/model/color/condition is available) or a refund will be offered if we are contacted within the specified warranty period within the listing.
Please contact us for a RMA # (Return Materials Authorization) prior to returning any item. Obtaining a RMA# is the only way to ensure a refund will be processed. You must ship your item within 14 days of receiving the RMA# in order to recieve a refund or replacement. Otherwise, we will cancel the refund or charge a restocking fee of up to 10% of the item cost.
Should any of the included accessories (i.e. battery/wall charger/back cover) not work properly, please contact us so we can send you a replacement. No refunds will be offered if we are not contacted within the warranty period. The item being returned must be received in the same condition as when it left our facility. If the returned item is missing any internal stickers or serial number information, a refund will not be issued.
We do not offer a refund for the shipping cost incurred upon purchase of the item. If the item is returned for a refund, we will also refund up to $4.95 of the cost of the return postage. If the item is returned for a replacement, we will issue a shipping label at our own expense. Postage will not be refunded for purchases outside the U.S.
Refunds are issued to the same account that the purchase was made from. If that purchase was made via credit card, the refund will appear on your credit card account. If the purchase was made via PayPal, the refund will be issued to the same account that you made the purchase from.
PayPal refunds beyond the amount of your original invoice will need to be claimed by the customer in order to be processed, please note we only process the same refund once. Also please allow up to 5 business days for the shipping refund to be administered.
If there is a problem with your order, please contact us at mobilekarma@recellular.com or reach us at 1-800-456-9624 between 8:00am and 5:00 pm EST, Monday through Friday. We'd love the opportunity to fix the issue for you.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.
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What Customer Service help do we offer?
We work with every single customer to ensure that their buying experience is exceptional! We do our best to respond to all messages within 48 hours. Customers can reach our customer service representatives 7 days a week at mobilekarma@recellular.com
Customers can also reach us at our toll-free number: 1-800-456-9624 Monday to Friday between 8:00am and 5:00pm Eastern Standard Time.
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Orders are processed daily Monday through Friday. Most items are shipped within 24-48 business hours if payment is received and processed by PayPal. Occasionally PayPal may take several days to approve a payment. We are not responsible for PayPal's practices. Should you require further assistance, please contact PayPal directly for further assistance. We do not ship during major U.S. holidays, including but not limited to Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year Eve and Day. Standard shipping is complementary on most items shipped within the U.S., however, we do charge shipping costs on some of the products offered. Please refer to the specific product listing for all details. Please allow 3-7 business days for delivery. Please keep in mind that our carrier is responsible for transit times, but we do everything possible on our end to insure it gets delivered to you in a timely matter. We will only ship to the address as it appears on your invoice/order, so please make certain this is correct before completing your purchase. We are unable to make any changes to your order once the order has been processed in our warehouse. We do not ship to PayPal Unconfirmed addresses. We are not responsible for any wrong or invalid shipping address. If your shipment is refused or otherwise returned to us as undeliverable, we will issue a refund minus any shipping cost. We do not re-ship items that have been returned to our facility as refused/undeliverable. If the product is not returned to us, no refund will be issued. Alternative expedited shipping options may be available at an additional cost to your purchase. These options include Two Day and Overnight Shipping. Please be aware these expedited options MUST be selected at the time of check out, as we are not able to change any shipping methods once the order has been paid for. Overnight and Two Day delivery is dependent on the delivery zip code. We do NOT offer Overnight or Two Day delivery to PO Boxes. For any expedited/overnight delivery we require receipt of payment no later than 10:00 AM EST Monday through Friday to guarantee shipment on the same day. Order payments received after 10:00 AM EST (Monday through Friday) will be shipped the next business day. Please note international customers are responsible for any import duties and taxes applicable to their order(s). If you purchase more than one item from us, they may arrive in separate packages. We do not offer combined shipping discounts for multiple items purchased. At this time we do not offer shipping to Puerto Rico. Please be advised that we will cancel and refund any order placed by a buyer with a Puerto Rico mailing address. The shipping refund is done separately from the purchase price refund, and this is done as a Sent Money Transaction via PayPal.
What is our Shipping Policy?
**PLEASE NOTE** This is the ONLY way a postage refund will be done. If you do not have a PayPal account, you will need to create one to receive the refund. If the refund goes unclaimed, it will not be reissued.
It must be processed this way because you are being refunded beyond the amount of your original invoice. Please allow up to 5 business days for the shipping refund, and if you do not receive it please let us know.
Please contact us for additional information at mobilekarma@recellular.com
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What tests do you perform on your devices?
Our devices are very carefully audited and are certified to be 100% functional. Our "FOR PARTS" or "BROKEN" devices are sold As-Is and are not functionally tested but the product description will note this.
The following tests are performed on our cell phones:
·ESN Cleared
·Call Tested
·All Data Removed
·Keypad/touchscreen tested
·MIC & Speaker Tested
·All Ports Tested
·Earpiece Tested
·Cleaned and Disinfected
·Camera Tested (if applicable)
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What is a Netbook? What is the difference between a Netbook and Laptop?
A netbook is a compact, lightweight, low cost PC computer, similar to a laptop. Netbooks do not come equipped with an optical drive (also known as a CD/DVD ROM), which makes it compact and lightweight. This lack of an optical drive, along with lower capacity Hard Drives, RAM memory, and processing speeds enable Netbooks to be a more affordable option than laptops. Although netbooks are low-powered, they are refined and have all of the standard office and internet applications as a laptop. Netbooks offer a more compact, lightweight (portable), and cheaper option to laptops.
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What's a SIM card? Do I need one?
Some cell phones are designed to use a Subscriber Identification Module (SIM) card, or a microchip that stores subscriber data. The SIM Card is issued by a carrier and provides cell service by activating any phone into which it is inserted. A locked phone, however, will only recognize a SIM card from a particular carrier. Major U.S. carriers that utilize SIM cards are AT&T and T-Mobile.
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Does the SIM card come with the phone?
The phones that require a SIM card do not come with the SIM card. You can use your existing SIM card or go to your carrier for one that will work with your newly purchased phone.
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What does "no contract" mean?
When you buy a phone from Mobile Karma, you are not locked into a phone service contract. The device is ready to be used with an existing contract (without the renewal of your current contract) or a new one. This does not mean that the phone is pre-paid. It will be explicitly stated if a phone is enabled for pre-paid service.
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Will the phone work if I put a SIM card in it?
We encourage our customers to contact their carrier. In most cases a SIM will automatically transfer information to your newly purchased phone. However, sometimes a newer phone may require a package update.
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Can you provide a picture of the exact phone I will get?
Our pictures are stock or standard photos. We have many phones in our inventory and ultimately don't know which phone will be shipped to the winning customer, therefore we are not able to provide individual pictures of each phone. Knowing first hand, however, how important this is, we offer our 30 day warranty to ensure your satisfaction! The condition of each phone is detailed in the item description of our listings.
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What accessories will be included with my device?
Most devices we sell include a battery, a battery cover or battery door, and a compatible wall charger (may or may not be from the original equipment manufacturer (OEM) but is guaranteed to work). Unless otherwise stated, we do not provide manuals, CDs, USB cables, or holsters. Some of our "FOR PARTS" or "BROKEN" devices do not include accessories but it will be clear in the product description what's included with these devices.
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Before I buy a phone from mobilekarma.com, can I have the ESN number?
An ESN, Electronic Serial Number, is a permanent 32-bit number embedded by the manufacturer that uniquely identifies a wireless communications device.
ESNs are most commonly used in phones and devices using CDMA technology. GSM phones use a similar type of code called an IMEI instead.
We have such a large number of phones in our inventory and ultimately don't know which phone will be shipped to the customer therefore we are unable to supply specific ESN numbers on individual phones. As a part of our auditing process, we do verify ESN numbers so they are ready to be activated.
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What's an unlocked phone?
If the cell phone is unlocked, it will recognize a SIM card from any carrier. The "lock" is a software setting that keeps the cell phone "loyal" to one carrier.
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How do I use my unlocked CDMA Blackberry on a GSM Network?
Did you know that some BlackBerry smartphones are both CDMA and GSM? That's right, some devices like the BlackBerry Bold 9650, Storm 9550, Storm 9530 and Tour 9630 are originally sold by CDMA carriers, but have the capability to be used on GSM networks around the World.
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