Mobile Karma is committed to making your shopping experience a success and wants you to be 100% satisfied with your purchase. If you are not satisfied with an item you purchased, you may return it within 30 days of delivery for a full refund of the purchase price minus shipping, handling, or other additional charges.
The item must be returned in the same condition in which it left our facility – in original boxes and with all paperwork, parts, and accessories – to ensure full credit.
Should any of the included accessories (e.g., battery or wall charger) not work properly, please contact us so we can send you a replacement.
Follow these basic steps to process the return and / or exchange:
- Contact our Customer Service team at firstname.lastname@example.org or +1 (800) 456-9624 to obtain a return authorization (RA) number. We only issue refunds for returns with an RA number. You must ship your item within 14 days of receiving the RA number in order to receive a refund or replacement.
- Pack the item securely in a package.
- Place a label on the package. Ensure the return address provided by the Customer Service team is visible.
- Ship the package. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our facility.
Rules and Restrictions
We offer a 30-day warranty on all items. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any issues.
Returns of non-defective product may be subject to a handling and restocking fee of 10% of the purchase price or $10, whichever is greater.
You can expect a refund in the same form of payment originally used for the purchase within 10 business days of receipt of the returned product by our facility.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.