Returns & Exchanges

Our Guarantee

Mobile Karma is committed to making your shopping experience a success and wants you to be 100% satisfied with your purchase. If you are not satisfied with an item you purchased, you may return it within 30 days of delivery for a full refund of the purchase price minus shipping, handling, or other additional charges.

The item must be returned in the same condition in which it left our facility – in original boxes and with all paperwork, parts, and accessories – to ensure full credit.

Should any of the included accessories (e.g., battery or wall charger) not work properly, please contact us so we can send you a replacement.


Follow these basic steps to process the return and / or exchange:

  1. Contact our Customer Service team at or +1 (800) 456-9624 to obtain a return authorization (RA) number. We only issue refunds for returns with an RA number. You must ship your item within 14 days of receiving the RA number in order to receive a refund or replacement.
  2. Pack the item securely in a package.
  3. Place a label on the package. Ensure the return address provided by the Customer Service team is visible.
  4. Ship the package. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our facility.

Rules and Restrictions

We offer a 30-day warranty on all items. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any issues.

If there is a problem with your order, please contact us anytime at or call us at +1 (800) 456-9624 from 9:00 am to 4:00 pm EST, Monday through Friday (except holidays).

Returns of non-defective product may be subject to a handling and restocking fee of 10% of the purchase price or $10, whichever is greater.

You can expect a refund in the same form of payment originally used for the purchase within 10 business days of receipt of the returned product by our facility.

If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.

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Shipping Rates


Shipping Rates
(Arrives in 5 - 7 business days)
Two Day
(Arrives in 2 business days)
(Arrives in 1 – 2 business days)

Up to $100




$100 - $300




$300 - $1,000




Over $1000




Shipping Policy

Orders are processed daily Monday through Friday. Most items are shipped within 24-48 business hours if payment is received and processed by PayPal. Occasionally PayPal may take several days to approve a payment. We are not responsible for PayPal's practices. Should you require further assistance, please contact PayPal directly for further assistance.

We do not ship during major U.S. holidays, including but not limited to Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year Eve and Day. Standard shipping is complementary on most items shipped within the U.S., however, we do charge shipping costs on some of the products offered. Please refer to the specific product listing for all details. Please allow 5-7 business days for delivery. Please keep in mind it is our shipping carrier that is responsible for transit times, but we do everything possible on our end to insure it gets delivered to you in a timely matter.

We will only ship to the address as it appears on your invoice/order, so please make certain this is correct before completing your purchase. We are unable to make any changes to your order once the order has been processed in our warehouse. We do not ship to PayPal Unconfirmed addresses. We are not responsible for any wrong or invalid shipping address. If your shipment is refused or otherwise returned to us as undeliverable, we will issue a refund minus any shipping cost. We do not re-ship items that have been returned to our facility as refused/undeliverable. If the product is not returned to us, no refund will be issued.

Alternative expedited shipping options may be available at an additional cost to your purchase. These options include Second Day and Overnight Shipping. Please be aware these expedited options MUST be selected at the time of check out, as we are not able to change any shipping methods once the order has been paid for.

Overnight and Two Day delivery is dependent on the delivery zip code. We do NOT offer Overnight or Two Day delivery to PO Boxes.

  • For any expedited/overnight delivery we require receipt of payment no later than 10:00 AM EST Monday through Friday to guarantee shipment on the same day. Order payments received after 10:00 AM EST (Monday through Friday) will be shipped the next business day.
  • UPS business days are Monday through Friday (excluding holidays).

Example: A package shipped via UPS on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

If you purchase more than one item from us, they may arrive in separate packages. We do not offer combined shipping discounts for multiple items purchased.

At this time we do not offer shipping to Puerto Rico. Please be advised that we will cancel and refund any order placed by a buyer with a Puerto Rico address.

The shipping refund is done separately from the purchase price refund, and this is done as a Sent Money Transaction via PayPal.

**PLEASE NOTE** This is the ONLY way a postage reimbursement will be done. If you do not have a PayPal account, you will need to create one to receive the reimbursement. If the reimbursement goes unclaimed, it will not be reissued.

It must be processed this way because you are being refunded beyond the amount of your original invoice. Please allow up to 5 business days for the shipping reimbursement, and if you do not receive it please let us know.

Please contact us for additional information at

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